Privacy Policy

Last updated: 2026

This Privacy Policy explains how Frostwater ("we", "our", or "us") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Frostwater is the data controller responsible for your personal data.

Contact: partnerships@frostwater.com

2. What Data We Collect

We may collect and process the following personal data:

• Name
• Email address
• Company name
• Marketing budget (if provided)
• Any information submitted through our contact form
• Technical data (IP address, browser type — via hosting providers)

3. How We Collect Your Data

We collect data when you:

• Submit a contact form
• Communicate with us directly
• Interact with our website

4. Lawful Basis for Processing

Under GDPR, we rely on the following legal bases:

• Legitimate Interest: To respond to inquiries and provide services
• Consent: When you voluntarily submit your details

5. How We Use Your Data

Your data is used to:

• Respond to inquiries
• Provide services
• Improve our website and marketing
• Communicate with you regarding services

6. Third-Party Processors

We use third-party services to process data, including:

• FormSubmit (form handling)
• Web hosting providers

These providers may process your data on our behalf and are expected to comply with GDPR standards.

7. International Transfers

Your data may be transferred outside the UK/EEA (e.g., via third-party services). Where this occurs, we ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal data only as long as necessary to:

• Respond to your inquiry
• Comply with legal obligations
• Resolve disputes

9. Your Rights

You have the following rights under GDPR:

• Access your personal data
• Request correction
• Request deletion ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing

To exercise these rights, contact: partnerships@frostwater.com

10. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no online system is completely secure.

11. Cookies

We may use cookies to improve user experience. A separate cookie policy may be provided.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.